Bonitas underwriters does not care about your mental healthy - STAY AWAY

I will be cancelling my medical aid after this review - and will never refer this medical aid to anyone. I started my medical aid with you on 1 March 2024. Shortly thereafter, I saw a psychologist, who is on your network, who strongly suggested that I visit a psychiatrist - also, on your network. The psychiatrist made a diagnosis and strongly suggested that I start their mental health programme. Just a side note: you were happy to pay for me to see a psychologist for 15 sessions (which is obviously cheaper than paying for a programme of 10 days). And so, a few weeks after contemplating, I decided to take the leap. Upon the psychiatrist applying for me to be admitted for this programme, your underwriter declined it. Your underwriter’s lack of empathy, care and outright disregard is nauseating. I have fully disclosed all details and whether I have been with the medical aid for 2 years or 2 months, it is blatantly obvious that you do not care for your clients’ mental health. I am not asking for millions of rands, I am asking for HELP. Help that my Doctor suggested I get, not me. And help that my medical aid can afford to assist with. I am going to happily cancel my medical aid with you and revert to my previous one on 22 April 2024 - which I can guarantee cares about their clients’ mental health. Thank you and goodbye.