SF
Seymour F

1 reviews | Active since Sept 2011

13 Jul 2015, 14:10

Bonitas Unauthorized Debit R1600

For the month of July 2015 Bonitas debitted me for R1600 as opposed to my normal debit of R700.00. <br> <br> When I called their call centre, the agent told me that I was supposed to submit my payslips and salary break down. They also say they have sent me email communication and sms's warning me of this. They also said no refunds will be honored. How many other people are they double debitting and how much are they making off our people of South Africa???<br> <br> Who gave them the right to double debit me??? They say if the clients don't respond to their so-called communication , then they will assume that you are in the highest earning bracket. <br> <br> I want my money back and I will cancel my Bonitas medical aid immediately.<br> <br> Call me

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jul 2015, 12:29
Official
Hello Unhappy.com,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Bonitas team