Bonitas unauthorised debit order

Gave Bonitas permission to refund me money they owed me. Added a new baby to the medical aid sent all documents 15 days after the child was born. Never sent the birth certificate because I didn’t have it. Then finally after phoning and *****ing then the baby was added in a few days. No communication on what I must pay for the baby. Then all of a sudden an unauthorised debit order deducting R1300 odd rands. Kid was born on the 16th of October. Told me I didn’t add the baby in time so they took the amount for adding the child late. But have the emails to support I did. Now tried to deduct the monthly premium from my husband’s account without permission again. We have paid it directly for the last 3 years. But best of all the medical aid was paid on the 23 December.

Enquired why money was deducted for the baby without any notifications was put on hold till the phone died. Ask who gave them permission. Apparently if u give them permission to pay your money back you give them permission to put debit orders in your account. I have just about enough of Bonitas ****. Here’s the message via sms.

Dear member, Please note, your debit order deduction of R6692.00 for contributions was rejected as unpaid. Kindly make payment to Bonitas Medical Fund, Nedbank, Account number ****** for suspension to be lifted.

Wonder what their accounts department does probably eats KFC instead of allocating medical aid payments.

First payment Absa: CHEQ0707, Pmnt, 23/12/21 SETTLEMENT/C - DIGITAL PAYMENT DT, ABSA BANK Bonitas Medical Aid, R-6,283.00,

Second Payment Absa: CHEQ0707, Pmnt, 06/01/22 SETTLEMENT/C - DIGITAL PAYMENT DT, ABSA BANK Bonitas Medical Aid, R-500.00,