VN
Vijay N
1 reviews | Active since Feb 2011
08 Jun 2022, 16:02
BONITAS - Unable to provide Meds and no Comms - Disgusting
Went before lunch time to Click s to get Script medication which i required to start immediately, only to be told Bonitas is offline, so i can not get my meds. I returned abt 14:30 to Clicks and Bonitas is still offline It is pathetic that Bonitas can not communicate to its members that they are offline and claims can not be processed. I asked the agent who took the call as too how long they expect to be offline, and they have no idea. Bonitas has no work around plan for members to get medication. Bonitas is playing with peoples lives here and its like they dont care at all. I am sure if you miss a monthly payment, they will have emails and phone calls happening minutes later!!!!
Wake up Bonitas!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
08 Jun 2022, 17:17Hello Vijay N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Jun 2022, 17:17
Official
Hello Vijay N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
VN
Vijay N's updateReviewer Update
09 Jun 2022, 12:20I guess you are STILL INVESTIGATING whilst your members are left stranded with no Meds... Clicks was able to run my script before i got there this morning....but there was a med i did not need...they tried to reverse the meds (NOT COVERED BY BONITAS), but alas...BONITAS system is down again....SO i had to pay for something not needed!!!! Your agents are absolutely clueless...have no idea what is happening.....I am sure if there was an issue for Bonitas to debit us members, it would have been resolved almost immediately
VN
Vijay N's update09 Jun 2022, 12:20
Reviewer Update
I guess you are STILL INVESTIGATING whilst your members are left stranded with no Meds... Clicks was able to run my script before i got there this morning....but there was a med i did not need...they tried to reverse the meds (NOT COVERED BY BONITAS), but alas...BONITAS system is down again....SO i had to pay for something not needed!!!! Your agents are absolutely clueless...have no idea what is happening.....I am sure if there was an issue for Bonitas to debit us members, it would have been resolved almost immediately
Bonitas Medical Fund's replyOfficial
09 Jun 2022, 12:47Hello Vijay N
Thank you for notifying us of your complaint.
We are currently experiencing system challenges that are impacting pharmacy claims. Our technicians are working on it .
We sincerely apologise for the inconvenience.
Regards
The Bonitas Team
Thank you for notifying us of your complaint.
We are currently experiencing system challenges that are impacting pharmacy claims. Our technicians are working on it .
We sincerely apologise for the inconvenience.
Regards
The Bonitas Team
Bonitas Medical Fund's reply09 Jun 2022, 12:47
Official
Hello Vijay N
Thank you for notifying us of your complaint.
We are currently experiencing system challenges that are impacting pharmacy claims. Our technicians are working on it .
We sincerely apologise for the inconvenience.
Regards
The Bonitas Team
Thank you for notifying us of your complaint.
We are currently experiencing system challenges that are impacting pharmacy claims. Our technicians are working on it .
We sincerely apologise for the inconvenience.
Regards
The Bonitas Team
VN
Vijay N's updateReviewer Update
09 Jun 2022, 13:09Good day
How do you expect your members to get urgent medication. This is now almost 2 days!!
You should have a work around plan for such a catastrophic problem. I have been hearing the same excuse from yesterday morning, WE ARE WAITING FEEDBACK AND TECHNICIANS ARE WORKING ON IT.... This is simply not acceptable!!! I am questioning if Bonitas even cares or realizes the impact this has...FURTHER MORE>>>>>> Why was no comms sent out to its members
How do you expect your members to get urgent medication. This is now almost 2 days!!
You should have a work around plan for such a catastrophic problem. I have been hearing the same excuse from yesterday morning, WE ARE WAITING FEEDBACK AND TECHNICIANS ARE WORKING ON IT.... This is simply not acceptable!!! I am questioning if Bonitas even cares or realizes the impact this has...FURTHER MORE>>>>>> Why was no comms sent out to its members
VN
Vijay N's update09 Jun 2022, 13:09
Reviewer Update
Good day
How do you expect your members to get urgent medication. This is now almost 2 days!!
You should have a work around plan for such a catastrophic problem. I have been hearing the same excuse from yesterday morning, WE ARE WAITING FEEDBACK AND TECHNICIANS ARE WORKING ON IT.... This is simply not acceptable!!! I am questioning if Bonitas even cares or realizes the impact this has...FURTHER MORE>>>>>> Why was no comms sent out to its members
How do you expect your members to get urgent medication. This is now almost 2 days!!
You should have a work around plan for such a catastrophic problem. I have been hearing the same excuse from yesterday morning, WE ARE WAITING FEEDBACK AND TECHNICIANS ARE WORKING ON IT.... This is simply not acceptable!!! I am questioning if Bonitas even cares or realizes the impact this has...FURTHER MORE>>>>>> Why was no comms sent out to its members
Bonitas Medical Fund's replyOfficial
10 Jun 2022, 10:41Hello Vijay N
Thank you for notifying us of your complaint.
Please be advised that the pharmacy issues are resolved. You can go to the pharmacy to collect your medicine.
Thank you for notifying us of your complaint.
Please be advised that the pharmacy issues are resolved. You can go to the pharmacy to collect your medicine.
There are random clicks stores that have been contacted by the Healthcare Professional contact centre and they have confirmed claims are going through.
We sincerely apologise for the inconvenience caused.
Regards
The Bonitas Team
Bonitas Medical Fund's reply10 Jun 2022, 10:41
Official
Hello Vijay N
Thank you for notifying us of your complaint.
Please be advised that the pharmacy issues are resolved. You can go to the pharmacy to collect your medicine.
Thank you for notifying us of your complaint.
Please be advised that the pharmacy issues are resolved. You can go to the pharmacy to collect your medicine.
There are random clicks stores that have been contacted by the Healthcare Professional contact centre and they have confirmed claims are going through.
We sincerely apologise for the inconvenience caused.
Regards
The Bonitas Team