FV
Fanie V
1 reviews | Active since Jan 2019
05 May 2022, 12:12
Bonitas Travel Assist Poor Service
I sent a request for travel insurance on 2 May 2022 to Bonitas assist. They promised 24 hours turnaround time. This morning I phoned them and they informed me they did not receive my e-mail. I sent it again twice. Just now I was informed that it will take another 24 hours for the policy to be issued. I need it before end of day. The person said he will put me through to a manager but he just cut me off. What is the use of having "benefits" when you cannot use it if needed?
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Bonitas Medical Fund's replyOfficial
05 May 2022, 12:21Hello Fanie V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 May 2022, 12:21
Official
Hello Fanie V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team