Bonitas train your staff on customer service.

<p>I ask my father who is a pensioner to visit a walk-in center in Bloemfontein to request a form to change debit order details from which contributions are withdrawn. A lady helped Seipati Madiehe helped him and emailed me the form. The form had sections crossed out and this were the sections that I wanted to complete. I responded to the email and asked for a clean form. She responded that she was only doing my father a favour and I should not respond to her email because she explicitly wrote it in her email. I subsequently called head office and the form that she emailed was not part of what they required to change banking details. Then my emails to her became undelivered. Is Bonitas in the business of doing favours?</p>