Bonitas - total *******!

At the beginning of 2022, I was forced to change medical aids as my company decided to cut costs. We were presented with three options and I chose Bonitas, mainly because it was the default option. I assumed there would be a seamless transfer, but definitely not so. The claims process is **********, taking forever to get feedback and in most cases Bonitas paying a fraction of the claim, if at all. My wife suffers from epilepsy and has been seeing a neurologist for the past 12 years, but now Bonitas will not pay these yearly bills - at all. I need to see a dermatologist as I have a history of cancer in the family and a skin that regularly needs checking. I've been seeing my dermatologist for 15 years, but now I need a referral letter from my GP (who I've been seeing for 5 years and who has never treated me for skin related issues) to go back. My son has been seeing a specialist for 3 years, and Bonitas won't pay the bills before I get a referral letter from my GP. This is all a farce as I now need to visit my GP, while we are healthy, at a cost out of my savings account. The Bonitas App is useless and crashes regularly. The WhatsApp line ******* and the only way I can claim by email is so slow and *********** I have been querying a claim for 3 months now and each time someone new responds with a totally different story. It's a nightmare!! I will definitely be making a change away from Bonitas at the end of the year.