Bonitas: TOTAL INCOMPETENCE TOP TO BOTTOM!!!!!!

Item: Bonitas Medical Fund
Rating: 1
Author: Chris Van Der Westhuizen VAN DER WESTHUIZEN

How is it possible not to register on this useless medical aid's web page? They undertake to send you a confirmation email to activate your Laptop Internet-Based Bonitas Portal. (Not the mobile phone APP, that isn't working all the time either)

Bonitas is totally *********** and so is their frontline people that have to lie about all their "glitches"

I have been battling since 10 December 2020 to get an authorisation letter to visit a dr. Bonitas should rather communicate via email since their call centre operators can only lie up to a certain level according to their paygrade then it must be referred to an Individual with a bigger paygrade liebasket. Emails can atleast be traced

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Replies (1)

Bonitas Medical Fund's replyOfficial

11 Jan 2021, 10:04

Hello Chris Van Der Westhuizen,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We are currently investigating this matter and appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply11 Jan 2021, 10:04

Official