BONITAS to MOMENTUM ex Medscheme

I am writing to formally raise a complaint regarding the new website. Frankly, it is unusable — it is impossible to even access a basic monthly summary statement. When I contacted the call center, I was advised to email *** instead, which is hardly an efficient solution.

This experience reflects extremely poor planning and execution. The hand‑over to Momentum has been anything but efficient, leaving members frustrated and unsupported. A website should simplify access, not complicate it further.

I request urgent clarification on how members are expected to access their monthly statements and a clear plan to resolve these issues promptly Ref ***1 Just the most efficient hand-over to momentum