Bonitas this is Unacceptable

If I could give zero stars, I would.

My daughter has been on BonCap for a year, and it’s been the most frustrating medical aid experience we’ve ever had.

This month, Bonitas debited R4,177 instead of R1,500 something —with no prior communication to me.

According to the call centre, they emailed my daughter asking for proof of student status, and because we “didn’t respond,” they just moved her to the highest plan. No follow‑up, no SMS, no call, no WhatsApp—just one email that may or may not have been received.

When I tried to speak to someone senior, the agent put me on hold and then disconnected the call. Absolutely shocking service.

Now I have to fight (again) to get back money they should never have taken—just like the very first incorrect debit when we joined.

Bonitas, your processes urgently need attention.

At this rate, your customer service is as scarce as the water supply in parts of JHB. Truly disappointing.