Bonitas the ******* company

I am disappointed in Bonitas l terminated my medical aid on Dec 2020 and l received an email with a form for refund as l was on savings option , l completed the form and sent my bank statement , id and form to the email address that was provided to me well l did not receive any reference number to acknowledge receipt , l decided to call Bonitas of which an agent advised that they did not get any email l should send again . I did still nothing came through as an acknowledgement , Bonitas is good at debiting but when they have to give people what is due to them is a problem .. I am in an immerse economical pressure due to covid that is why l cancelled and there comes a giant company like bonitas making me run around the money that is mine . I wont do that pay what is due to me l will leave alone . Why do you give people emails that are not working .. Iam not surprised well its a confirmation of a bad experiance some people have had