Bonitas the medical aid that is failing me and my family

I would rate Bonitas zero if the option was available.

I do not understand the process Bonita's follow when it comes to deducting medical aid fees. We joined your medical aid 1st May 2021 and paid the first payment in cash. We then informed them to deduct the fees from my husband's salary on the 15th of each month however ever since has had problems. It seem that whoever it working in their fees department cannot handle processing fees deductions on the 15th of every month. We have sent countless emails only for the process of deducting the fees to be resolved for 1 month then it goes back to the same problem. Our payments reflect on our pay slip on the 15th of the month but we get emails stating we are behind. The incompetence of this unit is putting my family's health at risk. None of our claims have been paid and we have been paying the medical aid fees since May 2021. We have paid this medical aid R35000 and that is a lot of money and not something we can walk away from. It is ridiculous the way they are handling this problem.