KB
Klarissa B

1 reviews | Active since Dec 2016

21 Jun 2018, 11:16

Bonitas the lying medical fund

Bonitas is refusing to pay dr bills from 2016 then when I questioned them they terminated me now they and the dr are suing me for outstanding debt...

Not a good medical aid to belong to I always struggled to get payment out of them for my dr,s account.

After 2 years I still havent received feedback regarding this.

Pathetic

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Jun 2018, 13:25
Official

Hello Need2knowbasis,

Thank you for notifying us of your complaint.

Kindly reply privately with your membership number in order for us to assist with your query.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply27 Jun 2018, 00:35
Official

Hello Need2knowbasis,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jul 2018, 12:36
Official

Hello Need2knowbasis,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

Kindly note that your membership has been terminated as per your email request received on 31 October 2017.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

Thanks and regards,

Bonitas Team

KB
Klarissa B's update02 Oct 2018, 13:29
Reviewer Update
This matter has not been resolved since I am now being held acountable for membership fees when I wasnt even on the medical aid.