BONITAS, TERRIBLE SEVICE

WORST SERVICE I HAVE EVER RECEIVED.

Any one thinking of joining Bonita's medical fund, PLEASE think twice!!

I googled Bonitas and it seemed like it received great ratings, so seeing as I just turned 21 and was kicked off my parents medical aid I needed to get a medical aid up and running ASAP. I contacted Bonitas medical fund and they gave me a quote, I was quite happy with this quote so I told them to go ahead and activate the medical aid. After Bonitas failed to deduct from my account on the promised date, they suspended my membership. I was obviously very upset with this so I immediately called in and requested to cancel the membership. The consultant told me that he would terminate the membership from his side and that he would let me know should there be any documents I need to completed or any payments to be made. Thereafter I received no feedback. I assumed the medical aid was terminated so I then contacted Discovery and joined their medical aid.

In the beginning of July Bonitas then deducted the monthly premium off of my account TWO TIMES. The amount the took was almost R5000.00 Now being even more upset with Bonitas, I immediately phoned in and queried about the double debit and also why they debited my account after my membership has been terminated!! This is where another consultant advised me that the membership was never terminated, then I requested it to be terminated again and I received an email with a cancellation document that needed to be completed.

I completed the document and sent it back with all the other requested documentation. I received an automated email saying that my query will be attended to. Then after 3 days I called in again to follow up on the status of my query and was then told that they received my email, but they don't see the attachments. How is this possible, Bonitas? On my side there were SEVEN attachments. I queried about the reimbur*****t of the double debit to my account and was told to expect a 7 - 10 day turnaround time. I now had to resend the attachments seeing as Bonitas "didn't receive" them.

I am so disappointed in Bonitas and will definitely NOT recommend them to anyone else.