Bonitas terrible service!!!

I am VERY dissatisfied with the service that I'm currently getting from Bonitas when trying to claim for what they call " Savings refund " .

It has come to my attention that the people who are handling this matter don't go through the documents.

I have followed their procedure when one is claiming for a late member and submitted the required documents, but all I'm getting back is an email telling me about outstanding documents, whereas all the documents have been sent.

I have sent them the same email and called in numerous times but no-one seems to know what is happening. I have spoken to more than 5 agents and I keep getting emails saying we must send this, we must send that! I am really frustrated and annoyed right now, can you for once go through the documents. My dad who was a member of Bonitas is no more, and every time i have to go through these documents the pain just keeps coming back.

From the lack of assistance i got from you guys, i won't be recommending you to anyone, right now it is no longer about the money that we are trying to claim from you, you have brought nothing but pain to the family.

I am not happy with the service i received and right now I prefer speaking to someone senior, someone that actually knows what's happening because the run around you've been giving me lately just proves that you do not want to pay this refund. When dealing with such sensitive matters please make sure that you properly train your staff.

From what I know is that this refund was only suppose to take 5-10 days to be processed but right now it's almost a month. What a terrible service guys!!!! You should be ashamed of yourselves. I am so disappointed with you guys.