LJ
Lenteli J
1 reviews | Active since Nov 2017
12 Jun 2020, 12:25
BONITAS - TERRIBLE - DO NOT RESPONDE TO QUERIES??? 3RD MESSAGE LEFT ON HELLO PETER???
BONITAS! I wrote to you on the 8th of June and the 11th of June and you still have not bothered to call me or contact me to resolve this query!!
Your service is disgusting!! And you are happy to take your money off my account every month??? PLEASE SORT OUT THIS ISSUE!!!
Bonitas, please tell me how it is possible not respond to queries sent over and over! *** and 260520Q122W9.
You have reversed my claims to be paid from PMB, but without reimbursing the benefit that it was originally paid from! How do you balance your books. I am really annoyed as no one is getting back to me to resolve this issue.
I await your urgent feedback
Helpful (0)
Replies (3)0
Replies (3)LJ
Lenteli J's updateReviewer Update
12 Jun 2020, 13:17 Lammetjie Mthetwa - eventually contacted me without checking what the issue is? Bonitas - HOW DO YOU TRAIN YOUR STAFF!!! Please call me for heavensake so I can tell you what you need to do!!!!! I need this issue resolved today. Please check your emails. I have rep**** to your poor excuse of an e-mail / communication - for the record this is not satisfactory.
LJ
Lenteli J's update12 Jun 2020, 13:17
Reviewer Update
Lammetjie Mthetwa - eventually contacted me without checking what the issue is? Bonitas - HOW DO YOU TRAIN YOUR STAFF!!! Please call me for heavensake so I can tell you what you need to do!!!!! I need this issue resolved today. Please check your emails. I have rep**** to your poor excuse of an e-mail / communication - for the record this is not satisfactory.
Bonitas Medical Fund's replyOfficial
17 Jun 2020, 12:45Hello Lenteli J,
As per our email communication we have referred your query to the Prescribed Minimum Benefits (PMB) department for further assistance.
Kindly be advised that the PMB department will provide you with feedback regarding how the benefits are structured.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
As per our email communication we have referred your query to the Prescribed Minimum Benefits (PMB) department for further assistance.
Kindly be advised that the PMB department will provide you with feedback regarding how the benefits are structured.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply17 Jun 2020, 12:45
Official
Hello Lenteli J,
As per our email communication we have referred your query to the Prescribed Minimum Benefits (PMB) department for further assistance.
Kindly be advised that the PMB department will provide you with feedback regarding how the benefits are structured.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
As per our email communication we have referred your query to the Prescribed Minimum Benefits (PMB) department for further assistance.
Kindly be advised that the PMB department will provide you with feedback regarding how the benefits are structured.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
LJ
Lenteli J's updateReviewer Update
17 Jun 2020, 15:15This issue is not with the PMB department. They have paid it correctly. Your claims department conveniently forgot to reimburse my mental health benefit. I called again this morning and eventually got through to someone who understands me and has escalated this to the correct department. Your consultants need training. Compliments to Bethuel Dipholo who went out of his way to assist me. Its strange how only he understands what the issue is. Your consultants still have not called me. This is disappointing, really!! Please check into this further. There is room for improvement.
LJ
Lenteli J's update17 Jun 2020, 15:15
Reviewer Update
This issue is not with the PMB department. They have paid it correctly. Your claims department conveniently forgot to reimburse my mental health benefit. I called again this morning and eventually got through to someone who understands me and has escalated this to the correct department. Your consultants need training. Compliments to Bethuel Dipholo who went out of his way to assist me. Its strange how only he understands what the issue is. Your consultants still have not called me. This is disappointing, really!! Please check into this further. There is room for improvement.