Bonitas tells lies.

We had tried for 10 days to get pre-authorisation for cancer treatment for my husband. Finally late on Friday I was given a pre-authorisation number for the treatment early Monday morning. He was on a drip outside the theatre and was told that it hadn’t been authorised. I gave them the number, but that didn’t help. Thankfully, somehow or other, they agreed to go ahead. I sent several emails to Bonitas about the anxiety caused by this, but there were no replies. I then phoned when they didn’t pay for the scan necessary for the operation. During this call it transpired that the pre-authorisation number was BOGUS. They had **** and invented something to get me off the phone. I emailed several times again to ask for this to be investigated, but still got no response. This is what I have found about Bonitas, that they just keep ignoring you until you give up. Don’t bother trying the Complaints at Medical Schemes either. They insist you use their form which is faulty, so you have to use a comma between every word. I sent everything to them, didn’t hear anything, emailed again, nothing, emailed again and then was told to send everything again. Similar to Bonitas, I think they deliberately frustrate you to see how persistent you are.