Bonitas taking no responsibility for poor customer service

The medical Fund itself is good however, getting your banking details changed / updated with them is a nightmare including customer service in getting it sorted out.

In short, I completed an application form for my banking details to be changed / updated for debit order purposes. I received confirmation from them stating that this has been done and that my banking details have been updated. End of the month my debit order tried to go off from my previous account, as expected it bounced. I contacted Bonitas to find out what was going on. I was informed that they did not update my banking details. In the same breath, I got threatened that if no payment is received, my benefits will be suspended. They did not take any responsibility for this situation whatsoever. I made payment immediately and provided them with proof of payment. After a few days I received correspondence from them stating that my benefits have been suspended (after payment has been made). With phoning and emails to them, they finally admitted that they did not allocate the payment I made to my account and therefore the suspended account.

It was a struggle and such a frustration getting this matter sorted with them. They showed a great amount of incompetence and poor customer service. As a faithful paying customer, I was treated unfairly for something not in my control.