Bonitas - taking money, refusing to pay out

Wish I could give Bonitas a 0 star rating, been emailing them since 10/08/2021 regarding a cash medical claim. They only paid out R20 stating I do not have any benefits left yet my Gp benefits was never used this year. Furthermore a Lancet bill of R850 was rejected when the Covid 19 results came back positive. Emailed them my queries to date no response, its really frustrating.

I had a cash medical claim last year, they kept asking for an invoice and proper "receipt" yet the proof of payment and sick note stated what was wrong, I gave up claiming for that expense. This time round I gave the both yet they still got excuses. GP benefits was never used this year yet they not paying for a R750 Gp consult. Their level of service is so pathetic....they don't take into consideration most Gp do not open on a Sunday due to covid hence you have to use another Doctor yet they will blankley refuse to pay out.