Bonitas T and Cs prevent patient reimbur*****t.

I and my wife had to consult a dermatologist which cost R 5 322. I looked at the claims procedure published on the web site which just requires a copy of the paid invoice with the practice number and treatment codes. After submitting the invoice I was informed that no payment would be made as I was not referred by a GP. Bonitas require a client to first consult a GP who has to make an appoitment with the specialist and obtain a pre-authorisation number from Bonitas. All of this costs the patient money which has to be paid upfront. Then when reimbur*****t is requested Bonitas T and C apply and there are no easily accessible instructions.