LT
Lindiwe T

1 reviews | Active since May 2021

04 Mar 2022, 16:37

Bonitas suspended my account

My name is Lindiwe Twala I wrote to you on the 28th February 2022 regarding the arrears of 2015 which I was informed in 2021. My daughter was in my medical aid and as she was an adult she then joined Bonitas and was removed from my medical aid. I was not told then I 2015 only in 2021 that I'm owing Bonitas. Bonitas responded to helopeter that they are still doing investigations on that day. I have received no call from them till now. My concern is that should that money be not prescribed? as I was not informed about it and did not receive comunication telling me that I owe them until in 2021. My telephone number and email address was never changed and my account is still suspended. As my account is suspended are they still contine to deduct the monthly premium as they never fail to do that?

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Mar 2022, 17:02
Official
Hello Lindiwe T
Thank you for notifying us of your complaint.  We are still investigate this matter.  We sincerely apologise for the delay and the inconvenience caused to you. Kind Regards 
Bonitas Team