JB
Jj B
1 reviews | Active since Jan 2018
17 Nov 2020, 11:58
Bonita's supply **** information when getting hospital authorization.
Phoned Bonita's for hospital authorization. Supp**** the ICD10 Codes given by the doctor. Was informed by Bonita's that the Shot Fall for this procedure would only be R1500. We paid it and had the procedure done. Now the hospital is sending us an account for another R2333 Short fall because the medical aid didn't pay the full amount as apparently "agreed" to between Netcare and Bonitas for this ICD10 Code. Now they each blame the other for the mistake telling me I must take it up with the other one and in the meantime I am now getting threatening letters from Netcare. Why were we not informed that the shortfall would be R4000 instead of the R1500 ? I see this as entrapment.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
17 Nov 2020, 13:02Hello Jj B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply17 Nov 2020, 13:02
Official
Hello Jj B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Nov 2020, 14:40Hello Jj B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply23 Nov 2020, 14:40
Official
Hello Jj B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team