Bonitas super bad client service & support! Leaves you with medical financial dept!!!

Our family has been with Bonitas for more than 15 years. We used to be happy but for the past 3 or so years we have been paying more on account bills trying to fight with the medical aid just to get nowhere. There is always excuses or some benefit rule or some excuse as to why they do not have to pay. My son had an appointment with a dentist that did not do his work properly and a month later he was not willing to fix his messy work and this just before Christmas we had to visit another dentist that had to fix the same tooth that was starting to form an abscess. 90 days later we received an account of almost R3000 and the medical aid paid R450 how pathetic. I had to undergo an operation in my jaw 9 days ago because of deterioration in my joint making me very ill. If the operation was not done in the long run I was looking at a jaw replacement operation. The medical aid took 2 weeks to authorize the procedure and this while I was phoning daily and begging for them to please authorize as I was so ill. They only paid 20% of my procedure. This after 2 motivations from the doctor that included mri and panoramic scan and numerous other claims from 2 years before in connection with my jaw. They didn't pay my anesthesiast at all there I also have an account of almost R6000. We are still fighting off bills that we were unaware off and already handed over a year ago after my husband had an transient isnemic attack and had to go for sonars ets. It left us with over R30 000 in medical debt. I do not even know what the amount is that we owe everyone and struggling to get through all these bills because of Bonitas not paying but we are paying thousands of R per month just to pay our own bills. While arguing with a consultant I asked the question to why we have a medical aid if they do not pay anything. The gentleman arrogantly answered me: "You will have to ask your husband that!" On calling him out to be arrogant and patronizing me he once again rep****: "You asked a question I gave you an answer." Not only are they slow and poor in service but they get you stuck in deep financial debt and they're call agents are arrogant and unhelpful. I have lost count of the times I have put down a call with Bonitas in tears and frustration. Bonitas you are useless and pathetic! Thank you for all our financial debt and stress that you added in our family! Debt that we are unable to pay!!!! You can't pride yourself in anything because you have super bad client service and support!!!