Bonitas suggests clients must call in even when they are dying to get authorisation

I am not impressed at all! I was rushed to the emergency room because I was sick, I could not walk or talk, I was wheeled in and assessed by a Doctor. To my surprise my medical declined that claim because I personally did not call them for authorisation 2 days before! Someone tell me how how I have known that I was going to be sick! I didn’t go there for a general check up! I am not impressed and when I called in I am sent from pillar to post and lines being put down on me.