Bonitas SUCKS, very unprofessional and unhelpful!!!

My wife (main member - Mrs Noreen Gail Tilbrook)) contacted the Bonitas call centre to submit a claim for the dentist of R2, 391.

My daughter is very afraid of dentist's and we struggled for some time with Bonitas as we approached a few dentists stating my daughters fear and they were willing to operate on her mouth/teeth under general anesthetic but Bonitas would not authorise this; so we were between a rock and a hard place.

My wife then heard about an excellent dentist that would assist us and do the necessary under local anesthetic. We went ahead and had to pay the dentist upfront the fee of R2, 391 and claim back from the medical aid.

A 'Manager' at the Bonitas call centre stated to my wife that they would not pay anything towards this dentist as he is not on their network of dentists and my wife needs to read her documents properly to see which dentists are on their list.

This is very unprofessional and rude! Why can't Bonitas pay us whatever portion they would have paid if we had gone to a dentist on their preferred network? Why pay us nothing back when we already pay so much for medical aid every month? Why have a 'Manager' (i use this term/title loosely) that doesn't seem to be helpful and condescending when she spoke to my wife?