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Dr Abdullah Ali Khan

1 reviews | Active since Mar 2011

10 Jun 2026, 16:34

BONITAS SUCKS SINCE MEDSCHEME WAS REPLACED BY MOMENTUM

I WOULD NOT EVEN GIVE BONITAS ONE STAR BUT THERE IS NO OPTION FOR ZERO STARS. GETTING SERVICE FROM BONITAS SINCE 1 JUNE 2026 SINCE THE TRANSITION FROM THE SOLID MEDSCHEME TO MOMENTUM HAS BEEN A NIGHTMARE. ONE OF MY FRIENDS FAMILY HAD TO RESCHEDULE AN OPERATION BECAUSE OF THE INEFFICIENCY OF THE MOMENTUM MANAGED BONITAS. I HAD A QUERY WHICH I RAISED BY TELEPHONE, ON THE APP AND ON THE WEB AND ALL PROMISED TO RESPOND TO ME BY EMAIL. 3 DAYS LATER I HAVE NOTHING. BONITAS ADMINISTRATORS FACE AN EXODUS OF MEMBERS AWAY FROM WHAT USED TO BE ONE OF THE BETTER MEDICAL AIDS TO OTHER REPUTABLE ONES. I AM NOT EVEN GOING TO WASTE MY TIME AND ENERGY TO SPELL OUT MY QUERY. RIGHT NOW BONITAS SUCKS AND ITS RATINGS HAVE DROPPED BELOW GROUND LEVEL!!!!

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Jun 2026, 08:31
Official
Hi Abdullah,

We’re sorry to hear about your experience and the frustration you’ve expressed. This is not the level of service we aim to provide.

Your feedback has been noted, and we will engage with you directly to assist further.

Kind regards,
Bonitas team
DAAK
Dr Abdullah Ali Khan's update15 Jun 2026, 07:55
Reviewer Update
THE ABOVE IS JUST AN AUTOMATED RESPONSE. TODAY IS THE FIFTH DAY SINCE THE ABOVE RESPONSE. MOMENTUM LIFE AKA BONITAS DON'T CARE. THEY ARE MAKING PEOPLES ILLNESSES MORE SEVERE BECAUSE OF THE STRESS THEY ARE CAUSING. I KNOW OF PEOPLE WHO HAD TO CANCEL OPERATIONS BECAUSE OF POOR RESPONSES AND SOMEONE WHO STRUGGLED FOR A WEEK TO GET AN AUTHORISATION. THE BIGGEST MISTAKE BONITAS MADE WAS LEAVING MEDSCHEME FOR MOMENTUM. IT IS TIME TO SHUT DOW BONITAS AND MIGRATE TO OTHER SERVICE PROVIDERS. BONITAS SUCKS!!!!!!!!
DAAK
Dr Abdullah Ali Khan's update15 Jul 2026, 08:25
Reviewer Update
STILL NO RESOLUTION FROM BONITAS AND MOMENTUM HEALTH!!!!!!