Bonitas Sucks

I have been handed over to attorneys and I'm going to be blacklisted due to a shortfall amount that my medical aid (Bonitas) didn't pay. This claim is for 2016 and till this date it hasn't been resolved. I have been in touch with the medical aid and the hospital the case manager at Bonitas, but that didn't resolve this problem. I'm now told that the problem is with the hospital and not Bonitas. After so many years, I'm only hearing this information today (12March2020) for a case that is from 2016. I feel that my medical aid has failed me as now I have to pay an amount of R10000 form my own pocket as they are saying its not their fault.

See below

Dear Peter Thobakgale,

Thank you for your email dated 12 December 2018 on query number 121218Q51XSX.

Kindly be advised that we have forwarded your claim query for Wilgers Hospitaal for the service dated 03/08/2016 to the Hospital Claims Department for further assistance, feedback will be provided soon.

Should you require any further information, please contact customer services on ***or email us at ***

Please update your personal details on a regular basis to ensure that you receive the latest updates from Bonitas.

Best Wishes,

Dorah Maboe