NR
Nikki R
1 reviews | Active since Feb 2020
05 Jun 2025, 17:58
BONITAS SUCKS
My doctor submitted a claim to Bonitas today. Under their Boncap plan, I am entitled to one GP visit per annum. The claim was denied - code 555 - because I am no longer a member of Bonitas. WTAF?????? So who am I paying money to every month? The man in the moon???
And Zestlife as brokers are equally ***********.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
06 Jun 2025, 09:15Hello Nikki V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply06 Jun 2025, 09:15
Official
Hello Nikki V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
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Nikki R's updateReviewer Update
06 Jun 2025, 10:32Your query number is : 050625QZBDMW.
NR
Nikki R's update06 Jun 2025, 10:32
Reviewer Update
Your query number is : 050625QZBDMW.
Bonitas Medical Fund's replyOfficial
06 Jun 2025, 11:06Hello Nikki V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your enquiry to Boncap.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your enquiry to Boncap.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Jun 2025, 11:06
Official
Hello Nikki V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your enquiry to Boncap.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your enquiry to Boncap.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Jun 2025, 16:06Hello Nikki V
Thank you for submitting a comment to us through hellopeter.
We hereby confirm that boncap department has contacted you and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Bonitas Medical Fund's reply06 Jun 2025, 16:06
Official
Hello Nikki V
Thank you for submitting a comment to us through hellopeter.
We hereby confirm that boncap department has contacted you and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team