Bonitas suck

Bonitas has really gone down hill over the years. I registered my newborn in April. Got confirmation she has been added in April. In May I had to request a statement to claim from my gap cover for the cost that bonitas didn't not payout. Nothing was amiss on my account. Come June when my account gets debit it goes off as normal but I get a email two days later stating that my funds has been suspended due to insufficient funds for medical aid. Same day I got my statement and it showed I am in arrears for the amount of additional child dependent. I called them only to be told that the amount was back dated to April. That's how their system works. I was so ****ed as I got no prior notification stating that there's an arrears my funds were just suspended. I paid the arrears and emailed proof of payment. The next day I had to take my daughter to the doctor who is ashmetic by the way just to be told by the receptionisty account is suspended even though bonitas sent an sms that states it was reinstated. That was the Friday. The Sunday I took my daughter to the emergency room for them to tell me as well my funds are suspended. Now you tell me why the hell am I paying every month for a medical aid that is of no use. It does not even cover prescription medication. When you pay things cash and try to claim back they do not even pay back half the amount.