BK
Barbara K
1 reviews | Active since Jun 2011
10 Jun 2026, 16:37
Bonitas stuffs up again and agin
Inefficient, frustrating, unhelpful. They say on the website "Sitting on hold while calling the call center is a thing of the past with our new Whatapp automated chat. The powerful chatbot automates the following enquiries:" RIGHT. I dialled their call centre WHILST holding on for the chatbot to forward me to a human. 27 minutes waiting and did not get to speak to anyone. They will not put my chronic meds through. I am so furious with them.
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Bonitas Medical Fund's replyOfficial
11 Jun 2026, 08:36Hi Barbara.
We apologise for the frustration you’ve experienced, especially with trying to access your chronic medication and getting through our channels. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist further.
Kind regards,
Bonitas team
We apologise for the frustration you’ve experienced, especially with trying to access your chronic medication and getting through our channels. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist further.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply11 Jun 2026, 08:36
Official
Hi Barbara.
We apologise for the frustration you’ve experienced, especially with trying to access your chronic medication and getting through our channels. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist further.
Kind regards,
Bonitas team
We apologise for the frustration you’ve experienced, especially with trying to access your chronic medication and getting through our channels. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist further.
Kind regards,
Bonitas team