NB
Nokuphila B

1 reviews | Active since Mar 2016

05 May 2020, 09:20

Bonitas Stole My Money!

I am livid!!!! I cancelled my membership with Bonitas in March 2020 and I received a certificate confirming my cancellation. However, on the 2nd of April 2020, my membership amount of R2400 was debited from my account. I called Bonitas to make them aware of this error, and requested that they refund my money - of which they apologized and agreed to return the money. It is now May and I still haven’t received my refund, I have called countless times requesting for my money to be returned to my account!! The last straw was when they renewed my membership for the month of April without my authorization. I had to call in and enquire about this and they admitted that it was an error on their side. Bonitas is behaving like ******! I want my R2400 returned to my bank account and I will not rest until that is done!

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 May 2020, 10:44
Official
 Hello Nokuphila B, 

Thank you for submitting your details to us through Hello Peter.  

This is to confirm that we have received your information and that we are currently investigating this matter.  

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.  

Kind regards, 

 Bonitas Team  


Bonitas Medical Fund
Bonitas Medical Fund's reply07 May 2020, 09:43
Official
 Hello Nokuphila B,    
 
 Thank you for submitting a comment to us through Hellopeter. 
 
 According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 
 
 We sincerely apologise for the inconvenience caused to you. 
 
 Thanks and regards, 
               
Bonitas Team  
NB
Nokuphila B's update07 May 2020, 15:05
Reviewer Update
Thank you for resolving this matter.