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melissavisser M

1 reviews | Active since Jan 2017

13 Jan 2017, 07:26

Bonitas stole my money

<p>I cancelled my medical aid with liberty in nov 2016 due to the merger with bonitas. I got my cancellation certificate. In january bonitas deducted R4500 from my account. I have been trying to get them to refund my money, spent hours on my cell phone but no one working there is competent enough to return my money! Theft 101</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Jan 2017, 08:16
Official

Hello melissa-visser,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jan 2017, 11:54
Official

Hello Melissa-visser,

Thank you for submitting a comment to us through Hello Peter.

Our representative could not get hold of you; We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.