Bonitas still hasn't refunded but keeps sending automated answers on hello oeter

Still awaiting the R900 to be refunded which bonitas stole from my account by charging me subscription for December, when I wasn't a member. They didn't deduct Mays premium yet they have my Banking details to ***** money. Sihle yeni refused to accept that lorraine mashishi owns/handles the Bonitas account when I gave him this info (which banker Liam porters also confirmed). If he acted initially instead of claiming he is right, there shouldn't be a delay in leasing with the manager of that account and getting the funds paid into the correct one. Next time I investigate for you bonitas staff, please listen. We are human. We all make errors. Just try and listen and do some work. Don't insist you are right when you're not.