Bonitas – Still Charging Me Incorrectly and Ignoring My Complaints

I am extremely disappointed that Bonitas has STILL not resolved my complaint.

I requested for dependents to be added to my medical aid on 06 August 2026. Due to Bonitas’ lack of feedback and poor communication, I cancelled this request on 17 August 2026.

I then terminated my Bonitas membership effective 31 August 2026.

Despite all of this, Bonitas is STILL showing that I owe contributions for September 2026 for dependents that I never received confirmation had been added to my medical aid.

I have emailed Bonitas several times regarding this matter and have provided the relevant documentation and correspondence. I am still receiving statements showing these incorrect charges.

This is not the only issue I have experienced with Bonitas. I have also had an ongoing issue regarding my daughter's medical procedure not being covered, despite the circumstances and documentation provided. I have raised this with Bonitas as well, yet the service and communication have been extremely disappointing.

I am now constantly having to follow up, resend information and explain the same issues because it appears that the correspondence and documentation are simply not being properly reviewed.

This is exactly the type of poor service and administration that led me to cancel my Bonitas membership in the first place.

Bonitas, how many times must a customer email and follow up before someone actually takes responsibility and resolves the matter?

I expect the incorrect charges to be removed, my account to be corrected and written confirmation to be provided.

Very disappointing service from a medical scheme I was previously a paying member of. I would strongly advise anyone considering joining Bonitas to think carefully about the level of service and communication they can expect to receive