Bonitas *****S Pensioners Money

When my father died in feb my mother became Bonitas primary member. Since march we have made EFT payments to Bonitas without any problems. On 1 July Bonitas instituted a stop order and removed funds from our bank account without any authorization to debit. A double payment existed for July and Bonitas was made aware of this. Bonitas has FAILED and REFUSED to return the members money. Money taken from a pensioner. Numerous callas to call center (Letticia the supervisor) acknowledge that there was a discrepancy. The finance dept decided that they will keep the money and use it for the next month payment. The matter was reported as ***** by me and the Bank reversed the payment. I am still waiting for a call from Letticia's manager Jean Marie who over a month has not called. <br> <br> Bonitas takes money from Pensioners and exert delay tactics to keep ******* funds and think that they can get away with this. Don't waste time calling and being put on hold as the managers like Jean Marie and Letticia are NOT going to assist. It seems that this type of action is committed by Bonitas on poor frail senior citizens and they are being EXPLOITED by Bonitas. SAD and DESPICABLE service from Bonitas.