jJ
janisgjoplin J
1 reviews | Active since Jul 2017
03 Jan 2022, 19:16
Bonitas *****s My Money - (no contract agreed upon) - DISGUSTING
Disgusted beyond!! Having shopped around for medical aids - this included Bonitas. I never accepted their quote and opted for Discovery as they did not penalize me unnecessarily as Bonitas wanted to. Guess what? They whipped the debit order out of my account anyway. This is pure ***** and theft!!!!!!! I will be telling everyone my story and advise them to avoid Bonitas as ALL COSTS!!!!
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
04 Jan 2022, 09:58Hello Janet L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Jan 2022, 09:58
Official
Hello Janet L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Jan 2022, 12:16Hello Janet L
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply04 Jan 2022, 12:16
Official
Hello Janet L
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
jJ
janisgjoplin J's updateReviewer Update
04 Jan 2022, 13:45Nope, not addressed. You now want a view of my Discovery policy (has got nothing to do with you) and I have to make the effort of signing documentation to cancel the Bonitas Policy, which I never gave permission to go ahead with. You are digging a deeper hole Bonitas and the best customer service that you claim, is a farce.
jJ
janisgjoplin J's update04 Jan 2022, 13:45
Reviewer Update
Nope, not addressed. You now want a view of my Discovery policy (has got nothing to do with you) and I have to make the effort of signing documentation to cancel the Bonitas Policy, which I never gave permission to go ahead with. You are digging a deeper hole Bonitas and the best customer service that you claim, is a farce.
Bonitas Medical Fund's replyOfficial
04 Jan 2022, 15:04Hello Janet L
We are liaising with membership department we will update you.
Regards
Bonitas Team
Bonitas Medical Fund's reply04 Jan 2022, 15:04
Official
Hello Janet L
We are liaising with membership department we will update you.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Jan 2022, 16:16Hello Janet L
According to the email communication and telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply04 Jan 2022, 16:16
Official
Hello Janet L
According to the email communication and telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
jJ
janisgjoplin J's updateReviewer Update
05 Jan 2022, 10:07Thank you for resolving this Bonitas and cancelling the membership (that I didn't sign up for). Appreciate the quick turn-around.
jJ
janisgjoplin J's update05 Jan 2022, 10:07
Reviewer Update
Thank you for resolving this Bonitas and cancelling the membership (that I didn't sign up for). Appreciate the quick turn-around.
Bonitas Medical Fund's replyOfficial
06 Jan 2022, 11:06Hello Janet L
We are glad we managed to resolved your enquiry.
Regards
We are glad we managed to resolved your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply06 Jan 2022, 11:06
Official
Hello Janet L
We are glad we managed to resolved your enquiry.
Regards
We are glad we managed to resolved your enquiry.
Regards
Bonitas Team