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Stoffel S
1 reviews | Active since May 2014
05 Feb 2019, 19:48
BONITAS *****ing money which does not belong to them!
Bonitas take monthly premiums that is and was not agreed upon at any time. Saying they have communicated the new premiums because it is income based is utter lies. They cant wait to increase the amounts which they will benefit from, and take money from people who cannot afford such huge premiums. That is the reason for being on an income based medical aid! From approx. R2900 to R7100 is absolutely ****************!!!! I will also report the matter to the ombudsman and everyone else involved in medical aid organizations. Bonitas will not take what does not belong to them! The need to make sure that all parties are in agreement, and not make a one sided decision.
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Replies (3)
Bonitas Medical Fund's replyOfficial
06 Feb 2019, 16:23Hello Stoffel777,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply06 Feb 2019, 16:23
Official
Hello Stoffel777,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
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Stoffel S's updateReviewer Update
09 Feb 2019, 12:55BONITAS DOES NOT ANSWER THE QUESTION OR GIVE ANY POSITIVE FEEDBACK OF ANY KIND. I SUPPOSE THAT THEIR CLIENTS ARE JUST MORE THAN NUMBERS! AS LONG AS THEY CAN TAKE MONEY AND NOT GIVE THE REQUIRED SERVICE THEY ARE HAPPY. THEY COMMUNICATION SYSTEMS ARE NULL AND VOID!!!!!!!!!!!! I HAVE REP**** TO THEIR EMAILS WHICH HAVE THE SAME STORY - MEANING NOTHING! JUST TRYING TO KEEP THEM SAFE. WORST MEDICAL AID EVER!
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Stoffel S's update09 Feb 2019, 12:55
Reviewer Update
BONITAS DOES NOT ANSWER THE QUESTION OR GIVE ANY POSITIVE FEEDBACK OF ANY KIND. I SUPPOSE THAT THEIR CLIENTS ARE JUST MORE THAN NUMBERS! AS LONG AS THEY CAN TAKE MONEY AND NOT GIVE THE REQUIRED SERVICE THEY ARE HAPPY. THEY COMMUNICATION SYSTEMS ARE NULL AND VOID!!!!!!!!!!!! I HAVE REP**** TO THEIR EMAILS WHICH HAVE THE SAME STORY - MEANING NOTHING! JUST TRYING TO KEEP THEM SAFE. WORST MEDICAL AID EVER!
Bonitas Medical Fund's replyOfficial
20 Feb 2019, 11:50Hello Stoffel777,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply20 Feb 2019, 11:50
Official
Hello Stoffel777,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team