MS
Michael S
1 reviews | Active since Apr 2022
01 May 2023, 12:37
Bonitas - Stay far away. All GP claims are rejected with no reasons given. Ghosted again.
Bonitas has steadfastly refused to reply to any channel of communication with me. All parties that I've dealt with have an inability to explain to me why my GP accounts have been rejected. Their personnel have no idea why, and they also don't know how to find out or who can assist them with information.
It sounds like they have 2 personnel and 1 manager and the manager is refusing to assist the team.
Stay far far away.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
01 May 2023, 19:15Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply01 May 2023, 19:15
Official
Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
MS
Michael S's updateReviewer Update
02 May 2023, 14:13How long is this going to take?
Surely a week of waiting as well as 70 attempts on your Whatsapp line should do the trick?
Surely a week of waiting as well as 70 attempts on your Whatsapp line should do the trick?
MS
Michael S's update02 May 2023, 14:13
Reviewer Update
How long is this going to take?
Surely a week of waiting as well as 70 attempts on your Whatsapp line should do the trick?
Surely a week of waiting as well as 70 attempts on your Whatsapp line should do the trick?
Bonitas Medical Fund's replyOfficial
02 May 2023, 17:06Hello Michael S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply02 May 2023, 17:06
Official
Hello Michael S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team