Bonitas (Standard) - Unsatisfied!!!!

Very Unsatisfied!!!!!!

My son was in a car accident on the 3 December 2017, He got a Severe Head injury and was in a Induced coma for 2 weeks and after that still hospitalized for 27 days. We are still struggling with the medical aid that doesn't want to pay some of his accounts that we are now liable for even though the In Hospital Benefits said UNLIMITED! I had to gather all the statements from all the specialists and doctors one by one to see what the medical aid doesn't want to pay and mark everything for them, send it to Bonitas and no response!!! Had to phone and still no response! While all the account departments of the specialists and doctors phone us daily for when we are going to pay our accounts???? Why do we need to pay for something that is UNLIMITED???? Why do we as a customer need to struggle and you as a Medical aid don't need to struggle to get a payment from us each month?? we never had a Claim like this before and now when we do need our medical aid it is a mess!!! My child was in a severe car accident we need more money now than before to provide the best care after such a accident WERE do we get more money to pay all the outstanding bills that the medical aid refuse to pay even though they are liable for it?