Bonitas Staff not Escalating Contribution Dispute and Failure of Follow Up.

I informed Bonitas of the cancellation of membership application of a future dependent. I made the mistake of omitting my signature on the form. Bonitas made no effort to inform me of the error and I was thus billed for a non existent dependent that was still in their waiting period. Multiple telephone calls, emails and visits to a walk-in centre has failed to provide a resolution. Bonitas has since then suspended my benefits even though I am fully paid up by my reasoning.

The most frustrating issue is that it is just about impossible to escalate the matter and to speak with someone with the discretionary authority to remedy the situation. Everyone within Bonitas that I have communicated that they understand the situation and would escalate the matter but it seems that this never happens.