AC
Andrea C
1 reviews | Active since Jul 2013
06 Dec 2021, 15:25
Bonitas Staff - Chronic Department query and not useful Pharmacy links
Bonitas call centre agents prentending they do not hear you but I can hear them on the line.
Bonitas false advertising with regard to the benefits provided.
I phoned in for the Chronic medication Department and spoke with a lady by the name of Leah who pretended not to hear me but did not speak.
This is at 15:20 Monday 6 December 2021. *** (Cape Town branch I think).
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Replies (1)
Bonitas Medical Fund's replyOfficial
06 Dec 2021, 16:08Hello Andrea C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply06 Dec 2021, 16:08
Official
Hello Andrea C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team