CM
Carolyn M
1 reviews | Active since Apr 2018
25 Oct 2023, 13:14
Bonitas sneaky about benefits and coverage
Bonitas says they cover a PAPSMEAR every three years but they fail to disclose that they will not cover the doctor doing the PAPSMEAR only the pathology bill! Outrageous!
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Replies (3)
Bonitas Medical Fund's replyOfficial
25 Oct 2023, 13:30Hello Carolyn M Thank you for submitting a comment to us through Hellopeter. According to the email communication and the telephone discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply25 Oct 2023, 13:30
Official
Hello Carolyn M Thank you for submitting a comment to us through Hellopeter. According to the email communication and the telephone discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
CM
Carolyn M's updateReviewer Update
25 Oct 2023, 14:04Misleading information given when one queries whether you qualify for a PAPSMEAR, the consultant who answered my call failed to advise that you will only pay the pathology bill
CM
Carolyn M's update25 Oct 2023, 14:04
Reviewer Update
Misleading information given when one queries whether you qualify for a PAPSMEAR, the consultant who answered my call failed to advise that you will only pay the pathology bill
Bonitas Medical Fund's replyOfficial
27 Oct 2023, 15:11Hello Carolyn M Thank you for submitting a comment to us through Hellopeter. Please be advised that according to our records, a call was made to you and email responses were also sent regarding this enquiry. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply27 Oct 2023, 15:11
Official
Hello Carolyn M Thank you for submitting a comment to us through Hellopeter. Please be advised that according to our records, a call was made to you and email responses were also sent regarding this enquiry. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team