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nishmaharaj N

1 reviews | Active since May 2016

27 May 2025, 15:12

BONITAS SIHLE YENI STILL WANTS TO DEDUCT FEB, MAR, APR SUBS WITHOUT ASKING BONITAS CORPORATE ACCOUNT TO MOVE THE MONEY INTO SUBSCRIPTIONS...LOOKS LIKE THIS MUST GO TO TIK TOK, TWITTER, INSTAGRAM, AND NATIONAL TV. IM FEDUP

BONITAS STILL WANTS TO DEDUCT FEB, MAR,APR SUBSCRIPTION BECAUSE SIHLE YENI WAS RELUCTANT TO HEAR ME WHEN I AND MY BANK TOLD HIM THAT THE MONEY WAS PAID INTO BONITAS ACCOUNT(CORPORATE ACCOUNT). This is Sihle's reply to my constant appeal to rectify the above. 15:04

RE: PRANIESHA MAHARAJ

C 2o2 ill 80%

Hi You should have acted fast on the first day I gave you the info about lorraine an...

SY

Sihle Yeni To: Me

May 22

Good day

Kindly be advised that we have followed up again with Medscheme regarding her refund of R903.00 of which they advised has been prepared, someone from that department will be in contact with you shortly,.

Regarding the contributions paid into the **Nedbank account ending in *8898, the matter is still under investigation. We have not identified a staff member named Lorraine Mashishi within our records. However, after speaking with Liam from Nedbank, it was confirmed that another individual who is a staff member at the Scheme's offices could be managing the account in question.

This matter has been referred to the Scheme for further guidance. Should the funds be with them, we have requested that they process a transfer so the contributions can be correctly allocated. 15:04

cr to 11 80%

RE: PRANIESHA MAHARAJ

The May contributions were not deducted, as your profile currently reflects an outstanding balance for the period February to March 2025 with the May contributions. However, since you have made payments for that period, which is currently under investigation.

Any future debit orders processed now will include these amounts unless the matter is resolved. We are continuing to investigate and will update your records accordingly once the payments are verified.

Regards

Sihle Yeni Fund Management: Escalation Officer Tel: *** Email: ***

pha Private Health Administrators A division of the M arara Group

PO Box 343, Westville, 3630, South Africal Pharos

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 May 2025, 15:26
Official
Hello praniesha

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We have escalated your query to BonCap department for further assistance.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Tea


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nishmaharaj N's update27 May 2025, 16:53
Reviewer Update
HOW UNFORTUNATE...BONITAS HIDES BEHIND THEIR AUTOMATED RESPONSES EACH AND EVERY TIME...DOING ABSOLUTELY NOTHING TO RECTIFY MATTERS. THIS BATTLE IS GOING ON FOR SEVERAL MONTHS NOW....
Bonitas Medical Fund
Bonitas Medical Fund's reply28 May 2025, 15:36
Official
Hello praniesha
 
Thank you for submitting a comment to us through Hellopeter.
 
We hereby confirm that Boncap department has contacted you and your concern has been addressed.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards 
 
Bonitas Team