MY
MY Y
1 reviews | Active since Jul 2014
16 Aug 2023, 09:36
Bonitas short deduction and suspension without any notice
I have been a member with Bonitas for a few years.
The 1st of August 2023 they deducted an amount (which is not the full monthly amount) .... and I have not received any correspondence on this short collection amount .... and yesterday I was informed that the membership has been suspended.
So now we are without medical cover for how long I don't know. Not sure why we have to suffer if they short deducted (there was more than enough money in the account).
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
16 Aug 2023, 09:57 Hello MY Y,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's reply16 Aug 2023, 09:57
Official
Hello MY Y,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's replyOfficial
29 Aug 2023, 10:13Hello MY Y,
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonita's we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonita's Team
Bonitas Medical Fund's reply29 Aug 2023, 10:13
Official
Hello MY Y,
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonita's we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonita's Team