VE
Victor E
1 reviews | Active since Oct 2014
31 May 2021, 13:26
Bonitas - Shockingly poor service.
To have a dependent removed in error, phone in to have it rectified and to be put on hold for 25 minutes by an agent called Vincent and receive no feedback is the absolute puts - with unemployment so high - how does Vincent stay employed? How does Bonitas stay in business with this consistent level of poor service?
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Replies (2)
Bonitas Medical Fund's replyOfficial
31 May 2021, 13:36Hello Victor,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply31 May 2021, 13:36
Official
Hello Victor,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
01 Jun 2021, 22:01Hello Victor, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply01 Jun 2021, 22:01
Official
Hello Victor, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team