bonitas shocking ***********sy and lack of accountability

My chronic medication was widhealth by marara stating that I was not a boncap member. My account was debited last month as well as this month. I emailed both marara and bonitas in the same email thread asking for an explanation as to what has occurred. This was over a week ago. I have not received a response. I emailed this morning stating that I want an explanation from their managers as to why there has been no response. I still have not received a response.