Bonitas shocking service

Bonitas Service is absolutely shocking. Not only did they not pay for two COVID tests which I was assured they would pay for, but they have just deducted an extra R6845 from my account. This debit order was not authorized. I don't know what is going on with your service/ accounts people, but I would suggest you pay back my money immediately. I am seriously considering moving to another medical aid as I cannot take this incompitance anymore. If they cannot pay for two COVID tests and debit extra money from my account whenever they feel like it, what are they going to do when I actually need them in an emergency. Wake up Bonitas! I refer EVERYONE to you because you used to be so good, I will stop this immediately and start looking at my options because your customer service has gone absolutely shocking!