Bonitas servicing and Agile Health New Business.

If i could give zero stars i would. Bonitas new administrators Agile Health are nothing short of useless. It takes a month to get an application captured, let alone issued. Bonitas cant do anything unless Agile captures, and that in itself is a nightmare. They don't respond to emails, or notify brokers of outstanding requirements timeously. If we thought Afrocentrics was bad, Agile is far worse.

Bonitas servicing is also terrible. You get shunted from pillar to post when you want to query benefits a client was registered and approved for, and the escalation emails dont assist either. You would have though that they would have learned a thing or 2 about servicing and how to assist clients properly after being around for 40 years.