BONITAS SERVICE TERRIBLE

<p>On 21/04/2017 Bonitas informed me via email that they would be changing their Diabetic patients from the CDE Programme to the Bonitas Diabetes Management Programme. In subsequent communication with Bonitas they reassured me that whatever was covered on the CDE programme would be covered on the Bonitas Diabetes Management Programme as well. The programme was implemented in MAY 2017 and I have still not been contacted by a Diabetes Health Coach as promised.</p> <p>I was completely shocked today when my daughter who is also a Tyoe 1 Diabetic informed me that my diabetic visits ( twice yearly to physician), my yearly ophthalmologist, podiatrist and dietician would be coming out of my DAY TO DAY benefits! She was even told that the Patients on a hospital plan option would benefit from this as they would be covered for the visits. The lady that spoke to my daughter said this information was conveyed to the members but I have looked through my email three times now and in none of the emails received regarding this were we ever informed that it would come out of our day to day benefits. On the CDE programme the benefits for diabetes did not deplete day to day benefits. What makes us even more angry is that we are paying exorbitant premiumns per month for this medical aid and someone who is only on a hospital plan option gets covered by the Bonitas Diabetes Management Programme while we will have to pay out of our pockets because it will deplete our benefits. </p> <p>It is extremely irresponsible of Bonitas to not have CLEARLY communicated such drastic changes to its affected members timeously. We would certainly have changed to another medical aid ASAP had we been aware. We are indeed considering moving to anothe medical aid and this will be more aggressively explored.</p> <p>Yet again the poor service from Bonitas is unacceptable. </p>