TT
Tim T
1 reviews | Active since Aug 2023
10 Aug 2023, 18:14
Bonitas service non existent. No response.
Membership number : ***
I have tried numerous times to have a debit order added to my medical aid.
Every month without fail I receive a notice for payment in arrears then a notice that my membership will be terminated.
How many times do i have to fill in forms / email / whatsapp . To have a debit order set.
My God how difficult is it to take my money. Is that not the sole purpose of bonitas medical scheme?
Can management please pick up the telephone and tell me what the problem is ?
Service is disgusting. No reply to emails , just nothing gets done.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
11 Aug 2023, 08:24Hello Tim T,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Aug 2023, 08:24
Official
Hello Tim T,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Aug 2023, 09:50Hello Tim T, Thank you for submitting a comment to us through Hello peter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply11 Aug 2023, 09:50
Official
Hello Tim T, Thank you for submitting a comment to us through Hello peter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team